Support · Forgeform
Help, when you need it.
Forgeform is an online-only design concept studio. Support runs by email on weekdays. Below are our response targets and answers to the most common questions.
Response targets
Email support@gdkosuk.shop or call +44 7542701899 (Mon–Fri, 09:00–17:30 England and Wales time). Prefer a form? Use the Contact page.
Common questions
Answers to the questions we get most. For anything else, message us and we will reply by email.
01How do I generate a design?
Open the Studio, describe the object, its job, constraints and how it will be made, then generate a structured brief. From there assemble a concept board and render a turntable clip. The three steps feed each other in one pass.
02My generated concept looks wrong or unmanufacturable.
Generated forms, dimensions, materials and mechanisms may be wrong and are concept visuals, not engineering or manufacturing advice. Refine the brief and re-generate — re-generation is the first step for unsatisfactory output. Have a licensed engineer verify anything load-bearing, safety-critical or regulated. See the AI Disclaimer.
03How do I change or cancel my plan?
Manage billing from your account; you keep access until the end of the current period, then it does not renew. Terms are on the Refund & Cancellation Policy. Plans and allowances are on Pricing.
04Who owns my inputs and generated results?
You own your uploaded sketches, reference images and generated results, and grant a limited processing licence for generation only. Inputs are cleared after a 30-day cache by default. Details are in the Content License and Privacy Policy.
05What can I not design with Forgeform?
Forgeform must not be used to design or modify weapons, ammunition, explosives, regulated medical devices, or parts intended to bypass safety or emissions rules. The full list is in the Acceptable Use policy.